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IMPORTANT THINGS YOU
SHOULD BE AWARE OF BEFORE REQUESTING A BOOKING WITH US.
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Terms &
Conditions
General:
It is a condition of
any booking that the customer has read, understood & accepts all of our
terms and conditions and clarified any queries relating to them with us before
travel commences. We can not be held responsible for circumstances beyond our
control, we do not make any guarantee or offer any recompense whatsoever,
that you will be collected or arrive at your destination at your requested
time, we will be doing our very best to ensure that you meet your deadline,
unfortunately unforeseen difficulties like Accident, Traffic Delays &
Breakdown etc, make it impossible for us to make any guarantee’s. Should your
vehicle encounter a delay the driver will contact you as soon as possible and
advise you of the situation. In the event that we are unable or it is not
possible to fulfil or complete your booking for any reason, we will notify the
Hirer A.S.A.P, a full refund will be issued & no further liability
whatsoever will be accepted by The Minicoach Co or by it’s contractors, or
individuals employed direct or indirectly. We agree to provide a vehicle & driver to transport the booked number
of passengers; no refund will be given if the actual numbers of passengers fall
below the number booked. All passengers must arrive at departure and return
points prior to the agreed departure time. Vehicles will depart at the very
latest 15 minutes after the agreed departure time. Should the vehicle become
avoidably delayed at its starting point waiting time may be charged. Animals
will not be carried on board (unless by prior agreement) with the exception of
guide dogs accompanying a registered blind person or hearing dogs accompanying
deaf persons. The consumption of food or alcohol on vehicles is prohibited
(unless in very special circumstance, agreed by prior arrangement). Smoking and
the use of banned substances on vehicles is illegal & strictly prohibited
at all times without exception.
Deposit & Payment
Terms:
A £75 non refundable
deposit is required to make a booking, debit & credit cards are accepted
through our website. The balance must be paid in full on or before your travel
date, If you wish to pay by Cheque you may do so, providing the Cheque reaches
us no later than 14 days before the date of your first outward Journey, please
email us if you wish to pay by Cheque, you will be given the information for
payment. Alternatively payment is by Cash (British Pounds Only), to be paid in
full please, to the driver on the first collection of your initial outbound
journey, if you wish to receive a receipt please notify us before date of
travel, so the driver has it with him or her. With regard to Christmas
Eve, New Years Eve, Public Holidays & Bank Holidays, bookings must be paid
for in full at the time of booking; no refund whatsoever will be given for
cancellation of these dates.
Cancellation
Procedure & Terms:
Any cancellation must
be made in writing please (email in conjunction with a phone call is
acceptable), Deposits are non refundable, however you may cancel at anytime up
to 28 days before your travel date without additional charge, less than 28 days
but more than 14 days 30% of the outstanding balance is payable, less than 7
days but more than 24 hours 50% of the outstanding balance is payable, less
than 24 hours but more than 3 hours before initial collection time 75% of the
outstanding balance is payable. Cancellation less than 3 hours before initial
collection time the full balance is payable at our discretion with regard to
any exceptional circumstance of cancellation. Please note customers that have
made payment via cheque may wait up to 14 days for a full or partial refund.
Christmas Eve, New Years Eve, Public Holidays & Bank
Holiday bookings - All deposits and monies paid for these dates WILL NOT
BE REFUNDABLE where the customer decides to cancel or alter a booking already
made and accepted by The Minicoach Co or it's appointed agents.
Seatbelts:
The Law states that all passengers, without exception, must
wear their seatbelt where fitted unless there is a valid medical condition
which prevents this. 16seater.co.uk or its appointed agents will not accept
liability for passengers who refuse to wear their seatbelt. All baby and
children's seats including booster seats are the responsibility of the
parent/guardian and must be fitted by that person.
Travel Insurance:
Please ensure that
your Travel Insurance covers you in the unlikely event (as items above) that we
fail to get you to the Airport on time for your departure, you should read your
Travel Insurance documents carefully (the small print) if it is not clear you
should contact your Travel Insurance company and ask them if you are covered.
Flight
Departures – Travel Times:
You should ensure
that you allow plenty of travelling time to arrive at your airport at your
allocated time normally 2 hours (short haul) 4 hours (long haul) before flight
departure time. The Airport staff will no longer rush you through at the last
minute, due to increased security measures, which must be a good thing. Please
remember there are very often lengthy Traffic Delays during rush hours, We are
happy to discuss your collection time with you, it’s far better to be early
& spend sometime looking around the Duty Free. If you wish to leave Baby
Chairs or Child Seats with us until your return, please advise us before hand
& please remember to label them with your Surname the Date, Arrival Time
& Flight Number of your return flight.
Flight Arrivals:
When requesting your
collection time please remember that it will take you at least 30 to 60 minutes
sometimes more to clear baggage collection and customs. Please ensure you
remember to turn back on your mobile phone (the contact number we request) as
the driver may be trying to contact you, please remember to phone the driver on
the contact number he has left you as soon as you enter the Arrivals Lounge, he
will let you know where he will collect you. Please do not Text Message the
driver, he or she may be driving & may not see your text.
Flight Delays on
Arrivals:
It is the passenger’s responsibility to contact us as soon as they become
aware of any delay & keep us advised of the situation (text message is
acceptable).
Please remember we
rely totally on the information posted on the official BAA website http://www.baa.com/
BAA own and operate
seven airports in the UK - Heathrow, Gatwick, Stansted, Southampton, Glasgow, Edinburgh
and Aberdeen.
On each site you will
find a Live Flight Arrivals section, before leaving to collect you, we look up your
flight number on the relevant site, it will normally list your expected flight
arrival time & flight status, if your flight is experiencing a known delay
it will normally list a new expected flight arrival time or simply list the
fight as delayed without status or expected arrival time, In the unusual
circumstance that your flight is not listing any status or is listing a serious
delay, say for example a 4 hour delay we will continue to re check the site at
regular intervals for further changes and in any event we will do our best to
reschedule your collection time accordingly without further inconvenience
to you, however if it is not possible to do that, we will advise you ASAP at
what time we are able to collect you & you will have to wait for us.
In the unusual event
that an error is listed on the site; say for example, site listed say a 4 hour
delay, 2 hours before original expected arrival time, and then re lists
the arrival time say 15 minutes before your actual arrival, then again obviously
you will have wait until we arrive to collect you. Should your actual arrival
time conflict with another booking from our diary, again you will have to wait
until we are able to collect you. Should you decide not to wait in any event,
and make your own way home, we offer no compensation, whatever the
circumstance.
If for any reason the
relevant web site is down or not functioning & the passenger has not
notified otherwise we will endeavour to collect you at the pre arranged arrival
time. If we encounter extra parking fees, waiting time or any additional costs
whatsoever due to delays or otherwise, the driver will hand you a receipt for
these costs and payment in full will be your responsibility, again you should
reclaim from your Travel Insurance.
Hen & Stag Travel
etc:
As Hirer you will be
responsible for your passengers conduct, we will not tolerate violence, verbal
abuse or any action that may distract the driver resulting in the drivers
attention being distracted or irritated, or in the drivers opinion may
interfere with the driving & ultimate safety of the vehicle, its passengers
or third parties. Whilst we appreciate alcohol is likely to have been consumed
at these types of events, our drivers are fair & reasonable, we certainly
have no wish to spoil your day, but we ask you to please cooperate with the
driver’s wishes for the sake of safety. With regard to Illness, or vomiting due
to excessive alcohol, the Hirer will be held responsible for the cost of
professional cleaning & any loss we suffer due to the minibus being out of
service. If your group intend to bring rubbers dolls, balloons & posters
etc please discuss this with us before hand, remember these items take space
and may obstruct the driver’s vision. Ultimately whatever the circumstance or
situation the driver’s decision is final.
Requesting the driver
to stop
We all know how
uncomfortable it is to be sitting on a bus with a full bladder, if you wish the
driver to stop to use the lavatory or for other personal reasons, please inform
the driver you wish to stop, ask the driver as soon as you become aware of your
requirement to stop, sooner rather than at the last minute, he or she
will stop at a designated area soon as reasonably possible, Please do not ask
the driver to pull over on to the hard shoulder or other areas that are not
designated for the purpose. The use of containers or bottles is not allowed on
the bus.
Luggage
If you have luggage
please don’t forget to tell us about it truthfully, when asking for your
quotation, please do not under estimate your luggage size or weigh. Very often,
particularly with hen parties or ladies group travel and even some stag groups,
when engaging in short weekend travel, baggage is often said to be small
weekend bags or small holdalls, when more often than not, in actual fact the
luggage turns out to be suitcases or large holdalls, This situation can produce
real difficulties on your travel day, if your bus is full with passengers there
simply may not be room in the vehicle for all your luggage. You may have to
wait while the driver returns to base to collect a luggage trailer (if
available) this will increase your overall cost & delay you! Please do not
ask drivers to place baggage in the aisle, it is illegal to block walkways
& emergency exits on public service vehicles. Baggage described as small weekend bags or
small holdalls are generally considered to be 35 litre baggages (the same
criteria as for flight hand luggage) & must not be any larger than:
Metric measurement in
centimetres:
Size (H)50, (W)38.5,
(D)17.5cm
Imperial measurement
in inches:
(H)20”, (W)15”,
(D)7in
Imperial measurement
in feet & inches
(H)1’8”, (W)1’3”,
(D)7in
Maximum Capacity of
35 Litres.
A typical example of
this type of 35 litre baggage can be found on the Argos website.
To avoid difficulties
on your travel day, any luggage or cases that are larger
than the 35 Litre weekend bag size criteria above should be
described as full suitcases or large suitcases in the "driver's
itinerary". It is the hirer’s responsibility to ensure all passengers are
aware of this limitation. It takes just a few moments to measure you case with
a tape measure! There is no need to worry, we can cope with almost any quantity
of luggage or goods etc, providing luggage is described accurately (as above)
in the first case, we will normally recommend a luggage trailer if we feel it
may be required.
Baggage Trailers
If you have
booked or wish to book a luggage trailer you can find the dimensions and weight
limits below:
Interior Length
(mm) 2050
Interior Width (mm)
1220
Interior Height (mm)
1220
Overall Length (mm)
3130
Max Weight (kgs) 750
Payload (kgs) 540
Tyre Size
145R13

Loss of & or
Damage to Personal Belongings:
The Minicoach Co
accepts no responsibility whatsoever for loss or damage to personal belongings
while in transit or otherwise. In any event loss, damage or other, it is the
customer’s - passenger’s responsibility to seek any compensation from their
personal insurance cover.
Aggressive -
Disorderly – Unruly – Abusive – Rowdy - Drunken or Violent Behaviour:
This type of
behaviour simply will not be tolerated under any circumstance. As mentioned
under Hen-Stag above, ultimately the driver has discretion to refuse passage to
any individual or Individuals, group or indeed all passengers, prior to
commencement or at any time during the journey. If the driver feels any person
or persons has or is likely to, or
indeed merely may, in any manner whatsoever distract the driver resulting in
the drivers attention being irritated or diverted , or in the drivers
opinion may interfere with the driving & ultimate safety of the vehicle,
its passengers or third parties. In any of these circumstances the driver may
refuse passage by any or all reasonable means at any time.
Data Protection Act
1984:
It is our duty to
inform you, that any information provided to 16seater.co.uk may be held in our
Computerized Database. Any information provided is for use only by The
Minicoach Co and will not be provided to any other person, persons or third
parties.
Summary:
Whilst we appreciate
the information-conditions above may not be to everybody’s taste, you can rest
assured that our staff will be doing their very best to ensure that your
Journeys with us function as enjoyable, hassle free & as safely as
possible.
If you are uncertain
or would like more information on any of the above items, or items not listed
above, please don’t hesitate to contact us. When requesting a booking with us
you are in fact agreeing to our terms & conditions of travel.
For general
enquiries please email: info@minibus-hire.biz
For all Quotations please click HERE
Otherwise
If you do not have
access to email, please contact:
Office:
01268 906322.
Office callers from outside the UK please dial 0044 1268 906322.
Office: 01212 880814.
(Skype)
Office callers from outside the UK please dial 0044 1212 880814. (Skype)
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2nd
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Email: info@minibus-hire.biz
Website: http://www.minibus-hire.biz/
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(voice over IP) Skype user name www.minibus-hire.biz
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