Important Information, Airport Transfer Fares, London - Stansted - Gatwick - Heathrow - City

AIRPORT TRANSFERS - STANSTED – GATWICK – HEATHROW – SOUTHEND ON SEA – LONDON CITY - AIRPORTS

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IMPORTANT THINGS YOU SHOULD BE AWARE OF BEFORE REQUESTING A BOOKING WITH US.

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Terms & Conditions

General:

It is a condition of any booking that the customer has read, understood & accepts all of our terms and conditions and clarified any queries relating to them with us before travel commences. We can not be held responsible for circumstances beyond our control, we do not make any guarantee or offer any recompense whatsoever, that you will be collected or arrive at your destination at your requested time, we will be doing our very best to ensure that you meet your deadline, unfortunately unforeseen difficulties like Accident, Traffic Delays & Breakdown etc, make it impossible for us to make any guarantee’s. Should your vehicle encounter a delay the driver will contact you as soon as possible and advise you of the situation. In the event that we are unable or it is not possible to fulfil or complete your booking for any reason, we will notify the Hirer A.S.A.P, a full refund will be issued & no further liability whatsoever will be accepted by The Minicoach Co or by it’s contractors, or individuals employed direct or indirectly. We agree to provide a vehicle & driver to transport the booked number of passengers; no refund will be given if the actual numbers of passengers fall below the number booked. All passengers must arrive at departure and return points prior to the agreed departure time. Vehicles will depart at the very latest 15 minutes after the agreed departure time. Should the vehicle become avoidably delayed at its starting point waiting time may be charged. Animals will not be carried on board (unless by prior agreement) with the exception of guide dogs accompanying a registered blind person or hearing dogs accompanying deaf persons. The consumption of food or alcohol on vehicles is prohibited (unless in very special circumstance, agreed by prior arrangement). Smoking and the use of banned substances on vehicles is illegal & strictly prohibited at all times without exception.

Deposit & Payment Terms:

A £75 non refundable deposit is required to make a booking, debit & credit cards are accepted through our website. The balance must be paid in full on or before your travel date, If you wish to pay by Cheque you may do so, providing the Cheque reaches us no later than 14 days before the date of your first outward Journey, please email us if you wish to pay by Cheque, you will be given the information for payment. Alternatively payment is by Cash (British Pounds Only), to be paid in full please, to the driver on the first collection of your initial outbound journey, if you wish to receive a receipt please notify us before date of travel, so the driver has it with him or her. With regard to Christmas Eve, New Years Eve, Public Holidays & Bank Holidays, bookings must be paid for in full at the time of booking; no refund whatsoever will be given for cancellation of these dates.

Cancellation Procedure & Terms:

Any cancellation must be made in writing please (email in conjunction with a phone call is acceptable), Deposits are non refundable, however you may cancel at anytime up to 28 days before your travel date without additional charge, less than 28 days but more than 14 days 30% of the outstanding balance is payable, less than 7 days but more than 24 hours 50% of the outstanding balance is payable, less than 24 hours but more than 3 hours before initial collection time 75% of the outstanding balance is payable. Cancellation less than 3 hours before initial collection time the full balance is payable at our discretion with regard to any exceptional circumstance of cancellation. Please note customers that have made payment via cheque may wait up to 14 days for a full or partial refund.

Christmas Eve, New Years Eve, Public Holidays & Bank Holiday bookings - All deposits and monies paid for these dates WILL NOT BE REFUNDABLE where the customer decides to cancel or alter a booking already made and accepted by The Minicoach Co or it's appointed agents.

Seatbelts:

The Law states that all passengers, without exception, must wear their seatbelt where fitted unless there is a valid medical condition which prevents this. 16seater.co.uk or its appointed agents will not accept liability for passengers who refuse to wear their seatbelt. All baby and children's seats including booster seats are the responsibility of the parent/guardian and must be fitted by that person.

Travel Insurance:

Please ensure that your Travel Insurance covers you in the unlikely event (as items above) that we fail to get you to the Airport on time for your departure, you should read your Travel Insurance documents carefully (the small print) if it is not clear you should contact your Travel Insurance company and ask them if you are covered.

Flight Departures – Travel Times:

You should ensure that you allow plenty of travelling time to arrive at your airport at your allocated time normally 2 hours (short haul) 4 hours (long haul) before flight departure time. The Airport staff will no longer rush you through at the last minute, due to increased security measures, which must be a good thing. Please remember there are very often lengthy Traffic Delays during rush hours, We are happy to discuss your collection time with you, it’s far better to be early & spend sometime looking around the Duty Free. If you wish to leave Baby Chairs or Child Seats with us until your return, please advise us before hand & please remember to label them with your Surname the Date, Arrival Time & Flight Number of your return flight.

Flight Arrivals:

When requesting your collection time please remember that it will take you at least 30 to 60 minutes sometimes more to clear baggage collection and customs. Please ensure you remember to turn back on your mobile phone (the contact number we request) as the driver may be trying to contact you, please remember to phone the driver on the contact number he has left you as soon as you enter the Arrivals Lounge, he will let you know where he will collect you. Please do not Text Message the driver, he or she may be driving & may not see your text.

Flight Delays on Arrivals:

It is the passenger’s responsibility to contact us as soon as they become aware of any delay & keep us advised of the situation (text message is acceptable).

Please remember we rely totally on the information posted on the official BAA website http://www.baa.com/

BAA own and operate seven airports in the UK - Heathrow, Gatwick, Stansted, Southampton, Glasgow, Edinburgh and Aberdeen.

On each site you will find a Live Flight Arrivals section, before leaving to collect you, we look up your flight number on the relevant site, it will normally list your expected flight arrival time & flight status, if your flight is experiencing a known delay it will normally list a new expected flight arrival time or simply list the fight as delayed without status or expected arrival time, In the unusual circumstance that your flight is not listing any status or is listing a serious delay, say for example a 4 hour delay we will continue to re check the site at regular intervals for further changes and in any event we will do our best to reschedule your collection time accordingly without further inconvenience to you, however if it is not possible to do that, we will advise you ASAP at what time we are able to collect you & you will have to wait for us.

In the unusual event that an error is listed on the site; say for example, site listed say a 4 hour delay, 2 hours before original expected arrival time, and then re lists the arrival time say 15 minutes before your actual arrival, then again obviously you will have wait until we arrive to collect you. Should your actual arrival time conflict with another booking from our diary, again you will have to wait until we are able to collect you. Should you decide not to wait in any event, and make your own way home, we offer no compensation, whatever the circumstance.

If for any reason the relevant web site is down or not functioning & the passenger has not notified otherwise we will endeavour to collect you at the pre arranged arrival time. If we encounter extra parking fees, waiting time or any additional costs whatsoever due to delays or otherwise, the driver will hand you a receipt for these costs and payment in full will be your responsibility, again you should reclaim from your Travel Insurance.

Hen & Stag Travel etc:

As Hirer you will be responsible for your passengers conduct, we will not tolerate violence, verbal abuse or any action that may distract the driver resulting in the drivers attention being distracted or irritated, or in the drivers opinion may interfere with the driving & ultimate safety of the vehicle, its passengers or third parties. Whilst we appreciate alcohol is likely to have been consumed at these types of events, our drivers are fair & reasonable, we certainly have no wish to spoil your day, but we ask you to please cooperate with the driver’s wishes for the sake of safety. With regard to Illness, or vomiting due to excessive alcohol, the Hirer will be held responsible for the cost of professional cleaning & any loss we suffer due to the minibus being out of service. If your group intend to bring rubbers dolls, balloons & posters etc please discuss this with us before hand, remember these items take space and may obstruct the driver’s vision. Ultimately whatever the circumstance or situation the driver’s decision is final.

Requesting the driver to stop

We all know how uncomfortable it is to be sitting on a bus with a full bladder, if you wish the driver to stop to use the lavatory or for other personal reasons, please inform the driver you wish to stop, ask the driver as soon as you become aware of your requirement to stop, sooner rather than at the last minute, he or she will stop at a designated area soon as reasonably possible, Please do not ask the driver to pull over on to the hard shoulder or other areas that are not designated for the purpose. The use of containers or bottles is not allowed on the bus.

Luggage

If you have luggage please don’t forget to tell us about it truthfully, when asking for your quotation, please do not under estimate your luggage size or weigh. Very often, particularly with hen parties or ladies group travel and even some stag groups, when engaging in short weekend travel, baggage is often said to be small weekend bags or small holdalls, when more often than not, in actual fact the luggage turns out to be suitcases or large holdalls, This situation can produce real difficulties on your travel day, if your bus is full with passengers there simply may not be room in the vehicle for all your luggage. You may have to wait while the driver returns to base to collect a luggage trailer (if available) this will increase your overall cost & delay you! Please do not ask drivers to place baggage in the aisle, it is illegal to block walkways & emergency exits on public service vehicles. Baggage described as small weekend bags or small holdalls are generally considered to be 35 litre baggages (the same criteria as for flight hand luggage) & must not be any larger than:

Metric measurement in centimetres:

Size (H)50, (W)38.5, (D)17.5cm

Imperial measurement in inches:

(H)20”, (W)15”, (D)7in

Imperial measurement in feet & inches

(H)1’8”, (W)1’3”, (D)7in

Maximum Capacity of 35 Litres.

A typical example of this type of 35 litre baggage can be found on the Argos website.

To avoid difficulties on your travel day, any luggage or cases that are larger than the 35 Litre weekend bag size criteria above should be described as full suitcases or large suitcases in the "driver's itinerary". It is the hirer’s responsibility to ensure all passengers are aware of this limitation. It takes just a few moments to measure you case with a tape measure! There is no need to worry, we can cope with almost any quantity of luggage or goods etc, providing luggage is described accurately (as above) in the first case, we will normally recommend a luggage trailer if we feel it may be required.

Baggage Trailers

If you have booked or wish to book a luggage trailer you can find the dimensions and weight limits below:

Interior Length (mm) 2050

Interior Width (mm) 1220

Interior Height (mm) 1220

Overall Length (mm) 3130

Max Weight (kgs) 750

Payload (kgs) 540

Tyre Size 145R13

Loss of & or Damage to Personal Belongings:

The Minicoach Co accepts no responsibility whatsoever for loss or damage to personal belongings while in transit or otherwise. In any event loss, damage or other, it is the customer’s - passenger’s responsibility to seek any compensation from their personal insurance cover.

Aggressive - Disorderly – Unruly – Abusive – Rowdy - Drunken or Violent Behaviour:

This type of behaviour simply will not be tolerated under any circumstance. As mentioned under Hen-Stag above, ultimately the driver has discretion to refuse passage to any individual or Individuals, group or indeed all passengers, prior to commencement or at any time during the journey. If the driver feels any person or persons has or is likely to, or indeed merely may, in any manner whatsoever distract the driver resulting in the drivers attention being irritated or diverted , or in the drivers opinion may interfere with the driving & ultimate safety of the vehicle, its passengers or third parties. In any of these circumstances the driver may refuse passage by any or all reasonable means at any time.

Data Protection Act 1984:

It is our duty to inform you, that any information provided to 16seater.co.uk may be held in our Computerized Database. Any information provided is for use only by The Minicoach Co and will not be provided to any other person, persons or third parties.

Summary:

Whilst we appreciate the information-conditions above may not be to everybody’s taste, you can rest assured that our staff will be doing their very best to ensure that your Journeys with us function as enjoyable, hassle free & as safely as possible.

If you are uncertain or would like more information on any of the above items, or items not listed above, please don’t hesitate to contact us. When requesting a booking with us you are in fact agreeing to our terms & conditions of travel.

For general enquiries please email: info@minibus-hire.biz

For all Quotations please click HERE

Otherwise

If you do not have access to email, please contact:

Office: 01268 906322.

Office callers from outside the UK please dial 0044 1268 906322.

Office: 01212 880814. (Skype)

Office callers from outside the UK please dial 0044 1212 880814. (Skype)

1^st Mobile: 07747 604040.

2^nd Mobile: 07834 687106.

3^rd Mobile: 07758 637777.

4^th Mobile: 07757 525474